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Covid-19 updates

(UPDATED 01.01.2021)

Firstly, we would like to thank our customers that have placed orders with us recently for your patience and support.

In order to protect our staff and to support key workers we most staff are on limited hours, but we still have the office functioning with our normal hours of Mon-Fri, 9-5. 

Our installation teams are also still operating, so any scheduled works will still be taking place.

WE ARE DISPATCHING ORDERS

The current shortage of staff and delays in the delivery networks mean that orders are taking an additional 4 to 12 days to deliver. We are not guaranteeing next day delivery. Please allow 2-3 days for this service.

SHIPPING

UK couriers and postal services are running with reduced staff and this is resulting in some delays. All delivery guarantees are currently suspended, however, we are doing our best to maintain them.

Please be aware that due to a reduction of transit routes and increased border controls, delivery is now taking longer than normal and in some cases there may be additional charges.

Courier companies are now introducing new procedures where customers no longer need to sign for parcels.

SUPPLY

Whilst some manufacturers and distributions across Europe remain closed, others, with a greatly reduced team, are opening up to dispatch orders. We do not envisage any severe stock shortages across the full range but we cannot guarantee any timescales for delivery.

Stay safe

The Sportserve team

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